ICON FAQs

It looks like there might be water inside my light, what should I do?
We’re sorry to hear that there seems to be water or condensation inside your light. That shouldn’t happen. Please submit a support ticket at the top of this...
Thu, 22 Dec, 2016 at 5:19 PM
My runtime seems to be very short.
ICON lights should run for around 15 hours, depending on the type of cycling you are doing. Please note that when on constant mode, the runtime will be red...
Thu, 22 Dec, 2016 at 5:19 PM
My light won’t charge.
Insert the USB charger into the charging port. If a constant amber light appears this means it is charging OK.  - If the light has no response to the po...
Thu, 22 Dec, 2016 at 5:20 PM
My light won’t turn on.
If you are running version 27 of the firmware (or above) then See.Sense ICON has built in self testing functionality. To access the self test perform th...
Mon, 24 Jul, 2017 at 3:49 PM
My light turns off unexpectedly
First of all, please make sure your firmware is up to date (this is version 56). Watch our video on how to perform a firmware update here https://www.yout...
Thu, 22 Dec, 2016 at 5:21 PM
My firmware won’t update.
For a proportion of users, we've discovered that firmware updates will sometimes take a few attempts before succeeding.  If you find that nothing ...
Thu, 22 Dec, 2016 at 5:22 PM
I can’t connect to my lights
First of all check that your smartphone is Bluetooth SMART compatible. Watch the video on how to connect and re-name your lights here https://www.youtu...
Thu, 22 Dec, 2016 at 5:22 PM
My lights won't pair
Watch our video on how to pair your lights here: https://www.youtube.com/watch?v=zjl1XcoldYk Please note, you only need to connect to one ‘master’ light...
Thu, 22 Dec, 2016 at 5:23 PM
My theft alert won’t trigger
Watch our video here on how to set up and test the theft alert https://www.youtube.com/watch?v=LyCbxnUubK0 Please note that for iOS, you will need to ...
Thu, 22 Dec, 2016 at 5:23 PM
I can’t test the crash alert.
Watch our video on how to set up your crash contact here https://www.youtube.com/watch?v=qUPOpJzZ6vE If you have an issue testing the crash detection o...
Thu, 22 Dec, 2016 at 5:24 PM