ICON Troubleshooting

It looks like there might be water inside my light, what should I do?
We’re sorry to hear that there is water or condensation inside your light. That shouldn’t happen. Please submit a support ticket at the top of this page incl...
Fri, 16 Feb, 2018 at 5:29 PM
How do I reset ICON?
To reset your ICON you just need to plug it into power for a few seconds, and then remove the USB cable. The reset will now be complete.
Wed, 28 Feb, 2018 at 11:47 AM
My runtime seems to be very short.
ICON lights should run for around 15 hours, depending on the type of cycling you are doing. Please note that when on constant mode, the runtime will be red...
Thu, 22 Dec, 2016 at 5:19 PM
My light won’t charge.
Insert the USB charger into the charging port. If a constant amber light appears this means it is charging OK.  - If the light has no response to the po...
Thu, 22 Dec, 2016 at 5:20 PM
How to setup See.Sense ICON for the first time
It is important that you fully charge ICON before you use it for the first time. Here are the steps on how to charge ICON: Remove rear adapter, in...
Wed, 28 Feb, 2018 at 11:49 AM
My light won’t turn on.
If you are running version 27 of the firmware (or above) then See.Sense ICON has built in self testing functionality. To access the self test perform th...
Mon, 24 Jul, 2017 at 3:49 PM
My light turns off unexpectedly
First of all, please make sure your firmware is up to date (this is v68). Watch our video on how to perform a firmware update here https://www.youtube.com/...
Fri, 4 May, 2018 at 11:53 AM
My firmware won’t update.
For a proportion of users, we've discovered that firmware updates will sometimes take a few attempts before succeeding.  If you find that nothing ...
Thu, 22 Dec, 2016 at 5:22 PM
I can’t connect to my lights
First of all check that your smartphone is Bluetooth SMART compatible. Watch the video on how to connect and re-name your lights here https://www.youtu...
Thu, 22 Dec, 2016 at 5:22 PM
My lights won't pair
Watch our video on how to pair your lights here: https://www.youtube.com/watch?v=zjl1XcoldYk Please note, you only need to connect to one ‘master’ light...
Thu, 22 Dec, 2016 at 5:23 PM