ICON Troubleshooting

My theft alert won’t trigger
Watch our video here on how to set up and test the theft alert https://www.youtube.com/watch?v=LyCbxnUubK0 Please note that for iOS, you will need to ...
Thu, 22 Dec, 2016 at 5:23 PM
I can’t test the crash alert.
Watch our video on how to set up your crash contact here https://www.youtube.com/watch?v=qUPOpJzZ6vE If you have an issue testing the crash detection o...
Thu, 22 Dec, 2016 at 5:24 PM
My light doesn’t seem to be reacting
It’s extremely rare (but not totally unheard of) for ICONs sensors to fail. If you think your light isn’t reacting then please submit a support ticket at th...
Thu, 22 Dec, 2016 at 5:24 PM
What is the hexagonal rubber shield in the box?
The hexagonal silicone part is a dazzle shield for the front light only. It's used to reduce the angle of light that the front light emits so that it d...
Fri, 16 Feb, 2018 at 5:28 PM
How do I pair ICONs together?
ICON lights are paired using the companion app on your phone. Ensure that all lights you wish to pair are running v56 firmware or above Connec...
Wed, 28 Feb, 2018 at 11:48 AM