We have processed around 95% of orders and have a few late survey replies which will be uploaded in the next 2 weeks. If you submitted your survey when you received it and have not yet received your ACE(s) then please open a support ticket and we can advise on the whereabouts of your package.
But please bear in mind you must complete a survey in order to receive your pledge. The survey was sent out on 15th August. If you cannot find it in your inbox/spam, you can open a ticket and we will send you a link.
ACE Pre-orders and recent ACE orders
We have dispatched around half of the pre-orders and are now working on the remaining orders to be dispatched in the next 2 weeks. You will receive an email confirmation when the order is processed.
We sincerely apologise for the delay in dispatching any late orders. We are working tirelessly to have all orders dispatched in the next few weeks. We greatly appreciate your support and patience.