ICON Troubleshooting

It looks like there might be moisture inside my light, what should I do?
We’re sorry to hear that there is water or condensation inside your light. That shouldn’t happen. Please submit a support ticket in the customer support pag...
Thu, 14 Mar, 2019 at 10:49 AM
How do I reset ICON?
To reset your ICON you just need to plug it into power for a few seconds, and then remove the USB cable. The reset will now be complete.
Wed, 9 Oct, 2019 at 2:32 PM
My ICON runtime seems to be shorter than expected
ICON lights maximum runtime is 15 hours. This can be reduced by a number of factors: - The light is reacting a lot to movement and changes in light  - ...
Thu, 14 Mar, 2019 at 11:18 AM
My ICON won’t charge.
Insert the USB charger into the charging port. If a constant amber light appears this means it is charging.  - If the light has no response to the USB c...
Fri, 15 Feb, 2019 at 11:29 AM
How to setup See.Sense ICON for the first time
It is important that you fully charge ICON before you use it for the first time. A normal charge will take 3-5 hours although it may take longer when charg...
Mon, 8 Jul, 2019 at 11:57 AM
My light won’t turn on.
If you are running version 27 of the firmware (or above) then See.Sense ICON has built in self testing functionality. To access the self test perform th...
Mon, 24 Jul, 2017 at 3:49 PM
My light turns off unexpectedly
First of all, please make sure your firmware is up to date (this is v68). Watch our video on how to perform a firmware update here https://www.youtube.com/w...
Wed, 9 Oct, 2019 at 2:33 PM
My firmware won’t update.
For a proportion of users, we've discovered that firmware updates will sometimes take a few attempts before succeeding.  If you find that nothing ha...
Wed, 9 Oct, 2019 at 2:33 PM
I can’t connect to my lights
First of all check that your smartphone is Bluetooth SMART compatible. Watch the video on how to connect and re-name your lights here https://www.youtube...
Wed, 9 Oct, 2019 at 2:34 PM
My lights won't pair
Watch our video on how to pair your lights here: https://www.youtube.com/watch?v=zjl1XcoldYk Please note, you only need to connect to one ‘master’ light, ...
Wed, 9 Oct, 2019 at 2:34 PM