ICON Troubleshooting

It looks like there might be moisture inside my light, what should I do?
We’re sorry to hear that there is water or condensation inside your light. That shouldn’t happen. Please submit a support ticket in the customer support pag...
Thu, 14 Mar, 2019 at 10:49 AM
How do I reset ICON?
To reset your ICON you just need to plug it into power for a few seconds, and then remove the USB cable. The reset will now be complete.
Wed, 9 Oct, 2019 at 2:32 PM
My ICON runtime seems to be shorter than expected
ICON lights maximum runtime is 15 hours. This can be reduced by a number of factors: - The light is reacting a lot to movement and changes in light  - ...
Thu, 14 Mar, 2019 at 11:18 AM
My ICON won’t charge.
Insert the USB charger into the charging port. If a constant amber light appears this means it is charging.  - If the light has no response to the USB c...
Fri, 15 Feb, 2019 at 11:29 AM
My light turns off unexpectedly
First of all, please make sure your firmware is up to date (this is v68). Watch our video on how to perform a firmware update here https://www.youtube.com/w...
Wed, 9 Oct, 2019 at 2:33 PM
My firmware won’t update.
  If you are having difficulty performing the firmware update, please perform the following steps: ensure there are no updates available for the See...
Thu, 26 Mar, 2020 at 5:04 PM
I can’t connect to my lights
Please ensure you are using the updated See.Sense app on either iOS 12 or above or Android 6.0 or above. The process for connecting to the app is the s...
Thu, 26 Mar, 2020 at 5:10 PM
What is the hexagonal rubber shield in the box?
The hexagonal silicone part is a dazzle shield for the front light only. It's used to reduce the angle of light that the front light emits so that it d...
Fri, 16 Feb, 2018 at 5:28 PM