If you've finished a ride and the app isn't showing your stats, work through this guide in order. Most issues are fixed in under a minute.

Before you start, confirm the basics:

  1. You are signed in to the app with the same account as on previous rides.
  2. Your light was on and connected via the app during the ride (see: How do I know if I'm collecting data?).
  3. You turned the light on via the app — pressing only the physical button may not establish a recording session. The light needs to be on AND connected through the app for a ride to record.

iPhone

  • Background App Refresh: Settings → General → Background App Refresh → See.Sense → on.
  • Low Power Mode turns Background App Refresh off silently. Switch Low Power Mode off for a test ride.
  • Location: Settings → Privacy & Security → Location Services → See.Sense → Always.

Android — all phones

  • Location: Settings → Apps → See.Sense → Permissions → Location → Allow all the time.
  • Nearby Devices (Android 12+): Settings → Apps → See.Sense → Permissions → Nearby Devices → Allow.
  • Battery optimisation: follow your phone-specific section below.

Samsung (OneUI 6 and 7 — S23, S24, S25, A55, A15 and similar)

Both of these are needed:

  1. Settings → Battery → Background usage limits → Never sleeping apps → Add → See.Sense.
  2. Settings → Apps → See.Sense → Battery → Unrestricted.

(On older OneUI 4 / 5 the wording is slightly different; the goal is the same — stop Samsung killing the app when the screen is off.)


Xiaomi / Redmi / POCO (MIUI and HyperOS)


Xiaomi phones are particularly aggressive about killing apps. Three toggles are usually all needed:

  1. Settings → Battery → App battery saver → See.Sense → No restrictions.
  2. Settings → Apps → Manage apps → See.Sense → Autostart on.
  3. Settings → Apps → Manage apps → See.Sense → Other permissions → Display pop-up windows while running in the background on.

OnePlus (OxygenOS)

  • Settings → Apps → See.Sense → Battery usage → Allow background activity and Don't optimise.

Pixel (stock Android)

  • Settings → Apps → See.Sense → Battery → Unrestricted.

Huawei (EMUI)

  • Settings → Battery → App launch → See.Sense → disable Manage automatically, then enable all three (Auto-launch, Secondary launch, Run in background).

I've done all of this and rides still aren't recording

  • Double-check that the light was on — not just that the app was open — throughout the whole ride.
  • Open the app once during a ride. If the light reconnects within a few seconds, the earlier session dropped. See: My light is connected but my ride isn't recording.
  • Open a ticket with the in-app Report button (Settings → Report an issue). Include your phone model, OS version and a description of your last ride. We'll look at your account directly.

Related

  • My light is connected but my ride isn't recording
  • Why the See.Sense app asks for "Always" location permission
  • Do I have to keep my phone with me and connected?