FAQs for projects

How does See.Sense use the data collected by the lights?
We aggregate and depersonalize the data before sharing analysis and insights. If you are involved in a specific project and have used a project code, then a...
Thu, 24 Jun, 2021 at 11:15 AM
Why aren't ride stats aren't updating?
Ride stats work by detecting data sent from your light and matching that with location data from your mobile device. We then do some calculations to determi...
Thu, 14 Apr, 2022 at 3:17 PM
How much data and battery does the app use?
For data; It depends on the phone, but for every hour of riding, the app will use about 1-2MB (about the same as uploading one photograph). If not riding, t...
Thu, 24 Jun, 2021 at 9:01 AM
See.Sense terms/conditions and data privacy policies
Ride insights can only be collected when you have opted into cycling insights in the app. You must then have the app open, or on in the background, and your...
Thu, 24 Jun, 2021 at 11:17 AM
Error message when project identifier code is entered
*Please be aware that only users that have signed up for an active trial can use a project code.* If you get the error message: 'The requested proje...
Thu, 24 Jun, 2021 at 9:12 AM
How do I join a Smart Cities project in the app?
Please see the video for an explanation of how to join a Smart Cities project:
Tue, 30 Mar, 2021 at 3:16 PM
When and how does the app collect data?
We can only collect data when you have: You have opted into the See.Sense community via the app and accepted the terms and conditions The See.Sense app h...
Tue, 25 Aug, 2020 at 4:27 PM
Can I run other GPS tracking apps at the same time?
You can run the See.Sense app at the same time as other location apps such as Strava and Map My Ride. In terms of battery usage, apps using location data wi...
Thu, 24 Jun, 2021 at 9:03 AM
Do I have to keep my phone with me and connected to the app when riding?
Your smartphone will have to be with you on your ride and also connected through our app to the light (keeping it on in the background is OK). This allows f...
Thu, 24 Jun, 2021 at 9:09 AM
How do I know if I'm collecting data?
If you are collecting data, you will see your Ride Stats change in the app and occasionally you will be prompted to fill in a post-ride survey. The end of e...
Thu, 24 Jun, 2021 at 9:19 AM