Customer Support

We aggregate and depersonalize the data before sharing analysis and insights. If you are involved in a specific project and have used a project code, then a...

For data; It depends on the phone, but for every hour of riding, the app will use about 1-2MB (about the same as uploading one photograph). If not riding, t...

Ride insights can only be collected when you have opted into cycling insights in the app. You must then have the app open, or on in the background, and your...

*Please be aware that only users that have signed up for an active trial can use a project code.* If you get the error message: 'The requested proj...

Please see the video for an explanation of how to join a Smart Cities project:

We can only collect data when you have: You have opted into the See.Sense community via the app and accepted the terms and conditions The See.Sense app h...

You can run the See.Sense app at the same time as other location apps such as Strava and Map My Ride. In terms of battery usage, apps using location data wi...

Your smartphone will have to be with you on your ride and also connected through our app to the light (keeping it on in the background is OK). This allows f...

If you are collecting data, you will see your Ride Stats change in the app and occasionally you will be prompted to fill in a post-ride survey. The end of e...

The light doesn’t have any in-built GPS components (they would use too much battery life) so See.Sense relies on the phone’s GPS to pair location with the d...