Customer Support
Welcome
Login
Sign up
Home
Solutions
How can we help you today?
Enter your search term here...
Search
New support ticket
Check ticket status
Knowledge base
ACE
Instructional Setup Videos
9
How do I setup ACE with the See.Sense app?
How do I setup crash alerts in the IOS app?
How do I rename ACE lights in the See.Sense app?
How do I install the standard ACE mount?
How do I setup the privacy zones for the IOS app?
See all 9 articles
ACE FAQ's
13
ACE showing a red indicator LED or quickly descending battery level
Problems with ACE Firmware Updates or stuck on 0%
ACE battery life dropping when not in use
I have doubts about the ACE/ICON 2's mount's strength
How many ways can you mount See.Sense ACE to your bike?
See all 13 articles
ICON 2
FAQs
9
ICON2 Instructions/quick start guide
Problems with ICON2 Firmware Updates or stuck on 0%
ICON 2 v ACE: What's the difference?
My ICON2 battery is under performing
What is brake mode and how do I enable it?
See all 9 articles
See.Sense Smart Cycling Projects
FAQs for projects
6
How does See.Sense work with cities using the ride insights gathered by the lights?
How much data does the app use?
Where can I find information on the the See.Sense terms and conditions and data privacy policies
Error message when project identifier code is entered
How do I join a Smart Cities project in the app?
See all 6 articles
ICON (2016 model)
ICON FAQs
14
Download the ICON instruction leaflet here.
How do I reset ICON?
My ICON runtime seems to be shorter than expected
Setting up and charging ICON for the first time
My ICON won’t charge.
See all 14 articles
Policies
GDPR Compliance
1
Is See.Sense GDPR Compliant?
Warranty details
1
Warranty
Returns policy
1
Returns policy
Privacy Statement
1
Privacy Statement
Terms of Service
1
Terms of Service