Customer Support

ACE FAQ's 4

• What's the difference between ICON and ACE?
• Mounting options
• ANT+ Set up & Compatibility
• Where is the App on the app store?

ICON Troubleshooting 15

• It looks like there might be water inside my light, what should I do?
• How do I reset ICON?
• My runtime seems to be very short.
• My light won’t charge.
• How to setup See.Sense ICON for the first time

See all 15 articles

ICON FAQs 25

• Download the latest instruction leaflet here.
• Is ICON currently collecting my data?
• Should I choose ICON or ICON+?
• Do I need a smartphone to use ICON?
• How do I connect to my ICON using my smartphone?

See all 25 articles

I'm thinking of getting an ICON - Your questions answered 12

• What’s the difference between ICON and ICON+?
• What are the delivery times & costs?
• Is ICON a ‘to be seen’ or ‘to see’ light?
• How far away can I be seen from with ICON?
• What's the side visibility like?

See all 12 articles

GDPR Compliance 1

• Is See.Sense GDPR Compliant?

Warranty details 1

• Warranty

Returns policy 1

• Returns policy

Delivery Policy 1

• Delivery Policy inc. Shipping and Handling / Postage and Packing

Privacy Statement 1

• Privacy Statement

Terms of Service 1

• Terms of Service

FAQ 8

• What’s the difference between the different models?
• Where is See.Sense. made?
• Help - my See.Sense. won't turn on or off
• Why not just flash brightly all the time?
• How do I get the Android / Apple App?

See all 8 articles

Getting Started 7

• What's included
• What’s inside the box
• How do I set up See.Sense. for use for the first time?
• How do I charge See.Sense?
• How do I turn See.Sense. on or off?

See all 7 articles

See.Sense 2.0 Problem solving 5

• Is the battery replaceable after a few years?
• Can I mount it on my saddlebag?
• I can't turn See.Sense. on or off. All I see is a green light.
• Where is the latest instruction leaflet?
• Can I use See.Sense. with an aero seatpost or aero bars?

Personalisation 3

• Can I personalise See.Sense?
• How do I personalise See.Sense?
• Can I hack / program See.Sense?

Technical Specifications 1

• Technical Specifications