Customer Support

Instructional Setup Videos 9

• How do I setup ACE with the See.Sense app?
• How do I setup crash alerts in the IOS app?
• How do I rename ACE lights in the See.Sense app?
• How do I install the standard ACE mount?
• How do I setup the privacy zones for the IOS app?

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ACE FAQ's 13

• ACE showing a red indicator LED or quickly descending battery level
• Problems with ACE Firmware Updates or stuck on 0%
• ACE battery life dropping when not in use
• I have doubts about the ACE/ICON 2's mount's strength
• How many ways can you mount See.Sense ACE to your bike?

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FAQs 9

• ICON2 Instructions/quick start guide
• Problems with ICON2 Firmware Updates or stuck on 0%
• ICON 2 v ACE: What's the difference?
• My ICON2 battery is under performing
• What is brake mode and how do I enable it?

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FAQs for projects 6

• How does See.Sense work with cities using the ride insights gathered by the lights?
• How much data does the app use?
• Where can I find information on the the See.Sense terms and conditions and data privacy policies
• Error message when project identifier code is entered
• How do I join a Smart Cities project in the app?

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ICON Troubleshooting 8

• It looks like there might be moisture inside my light, what should I do?
• How do I reset ICON?
• My ICON runtime seems to be shorter than expected
• My ICON won’t charge.
• My light turns off unexpectedly

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ICON FAQs 15

• Download the ICON instruction leaflet here.
• Setting up and charging ICON for the first time
• How does the auto on/off work?
• How do I check ICON's battery level?
• Is ICON suitable for use as a 'to see' light?

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GDPR Compliance 1

• Is See.Sense GDPR Compliant?

Warranty details 1

• Warranty

Returns policy 1

• Returns policy

Privacy Statement 1

• Privacy Statement

Terms of Service 1

• Terms of Service