Customer Support

Instructional Setup Videos 8

• How do I setup ACE with the See.Sense app?
• How do I setup crash alerts in the IOS app?
• How do I rename ACE lights in the See.Sense app?
• How do I install the standard ACE mount?
• How do I setup the privacy zones for the IOS app?

See all 8 articles

ACE FAQ's 15

• My ACE Is frozen on the centre Green LED
• ACE battery life dropping when not in use
• Mounting options
• ANT+ Set up & Compatibility
• ACE Instructions/quick start guide

See all 15 articles

FAQs 3

• ICON 2 v ACE: What's the difference?
• ICON2 Instructions/quick start guide
• My light is showing a red indicator LED even though it has charge

ICON Troubleshooting 13

• It looks like there might be moisture inside my light, what should I do?
• How do I reset ICON?
• My ICON runtime seems to be shorter than expected
• My ICON won’t charge.
• How to setup See.Sense ICON for the first time

See all 13 articles

ICON FAQs 16

• Download the latest instruction leaflet here.
• Setting up and charging ICON for the first time
• How does the auto on/off work?
• How do I check ICON's battery level?
• What's the data collection all about?

See all 16 articles

GDPR Compliance 1

• Is See.Sense GDPR Compliant?

Warranty details 1

• Warranty

Returns policy 1

• Returns policy

Privacy Statement 1

• Privacy Statement

Terms of Service 1

• Terms of Service

FAQ - ONLY FOR 2.0 LIGHT (2013-2015) 8

• What’s the difference between the different models?
• Technical Specifications
• Where is See.Sense. made?
• Help - my See.Sense. won't turn on or off
• Why not just flash brightly all the time?

See all 8 articles

Problem solving - ONLY FOR 2.0 LIGHT (2013-2015) 5

• Is the battery replaceable after a few years?
• Can I mount it on my saddlebag?
• I can't turn See.Sense. on or off. All I see is a green light.
• Where is the latest instruction leaflet?
• Can I use See.Sense. with an aero seatpost or aero bars?