Customer Support

Instructional Setup Videos 9

• How do I setup ACE with the See.Sense app?
• How do I setup crash alerts in the IOS app?
• How do I rename ACE lights in the See.Sense app?
• How do I install the standard ACE mount?
• How do I setup the privacy zones for the IOS app?

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ACE FAQ's 12

• ACE showing a red indicator LED or quickly descending battery level
• Problems with ACE Firmware Updates or stuck on 0%
• I have doubts about the ACE/ICON 2's mount's strength
• How many ways can you mount See.Sense ACE to your bike?
• What are the runtimes of each flash pattern and how do they react?

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BEAM FAQ's 7

• Adaptive mode
• Button LED lights explained
• How do I mount BEAM/BEAM+ ?
• BEAM/BEAM+ instruction manual
• My BEAM/BEAM+ is getting warm when in use

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FAQs 9

• ICON2 Instructions/quick start guide
• Problems with ICON2 Firmware Updates or stuck on 0%
• ICON 2 v ACE: What's the difference?
• My ICON2 battery is under performing
• What is brake mode and how do I enable it?

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ICON FAQs 14

• Download the ICON instruction leaflet here.
• How do I reset ICON?
• My ICON runtime seems to be shorter than expected
• Setting up and charging ICON for the first time
• My ICON won’t charge.

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FAQs for projects 6

• How does See.Sense work with cities using the ride insights gathered by the lights?
• How much data does the app use?
• Where can I find information on the the See.Sense terms and conditions and data privacy policies
• Error message when project identifier code is entered
• How do I join a Smart Cities project in the app?

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GDPR Compliance 1

• Is See.Sense GDPR Compliant?

Warranty details 1

• Warranty

Returns policy 1

• Returns policy

Privacy Statement 1

• Privacy Statement

Terms of Service 1

• Terms of Service