If the app clearly shows your light as "Connected" but no ride stats appear after your ride, work through these five checks in order.
1. Did you turn the light on via the app, before the ride?
Pressing the light's physical button alone may not start a recording session. Open the app, tap the power toggle in the app — then start riding. This is the single most common cause.
2. Did the light stay on for the entire ride?
If you rode through tunnels, heavy traffic, or anywhere the Bluetooth connection dropped for more than a minute or two, the session may have ended silently on some phones. Look at the app after the ride — if it shows "not connected," that's what happened. The portion of the ride after the drop-out is not recorded.
3. Did the app stay connected in the background?
- iPhone: Background App Refresh on, Low Power Mode off.
- Samsung: See.Sense added to "Never sleeping apps."
- Xiaomi: Autostart on and "No restrictions" for battery.
See the full fix-it guide for your phone brand.
4. Are you opted in to your See.Sense project or community?
If you're part of a trial or smart-cities project, the data-sharing toggle must be green in Settings → Share data. If it's off, your rides are recorded locally but not uploaded.
5. Was Battery Saver or Low Power Mode active mid-ride?
Both silently pause Bluetooth and location access. Switch them off for a test ride.
If after all of this your ride still isn't recording, use the in-app Report button with your phone model and OS version. We'll investigate.
Related
- My rides aren't being recorded — fix-it guide
- I can't connect to my lights