Customer Support

Before you start: iPhone — running iOS 15 or later. Android — running Android 9 (Pie) or later. An email address you can verify. Steps: Open the A...

Before you start: Charge the light — plug it in, and you should see a red or amber LED. Switch Bluetooth on. Switch Location / GPS on. Android require...

Privacy zones can be set to block any ride insights data from being recorded in these specified zones.

Crash Alerts use the light's motion sensor to detect a probable crash. If one is detected, See.Sense sends an SMS from our servers to your nominate...

Theft Alerts notify you when your light loses its Bluetooth connection to the app — for example, if your bike is moved away while parked. You arm Theft Al...

*Please note that you must be an active trial participant to join a Smart Cities Project. If you wish to provide Cycling Insights as a non-trial user you ca...

Yes — the See.Sense Android app is compatible with all phones running Android 9 (Pie) or later. That includes the full range of recent Samsung, Pixel, OnePl...

Infrastructure Requests let you flag locations where you'd like cycling infrastructure improved — wider lanes, better separation from traffic, secu...

After a ride, the See.Sense app will ask if anything annoyed or scared you during that ride. This is the Ride Survey — your feedback helps See.Sense an...